Question 1

How do I pay for my plan?

Accepted Answer

With your MegaCity wallet balance. If it is not enough, you top up from your dashboard with Mercado Pago and the balance is credited to pay for your plan.

Question 2

Why do I see dollars if I am charged in pesos?

Accepted Answer

Every plan has its price written in Mexican pesos and in dollars. If you are outside Mexico we show dollars for reference, but you are charged in Mexican pesos from your wallet; before paying you will see how many pesos will be charged.

Question 3

Can I change or cancel whenever I want?

Accepted Answer

Yes. You can change plans or cancel from your dashboard. If you cancel, you keep what you paid for until the end of the period.

Question 4

What happens if there is no balance on renewal day?

Accepted Answer

Your plan goes into a few days of grace while we retry the charge and let you know so you can top up. After the grace period you go back to the free plan.

Question 5

Is there a free trial?

Accepted Answer

Paid plans can include trial days. When it applies, you will see it on the plan card.

Question 6

Do prices include VAT?

Accepted Answer

Yes, the prices you see already include VAT.

Plans and pricing

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